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Serving People.
Saving Pets.

We’re here to help!

This page answers some of the most common and urgent questions.

frequently asked questions

Two dogs being pet by their owner

Ready to Adopt

The perfect addition to your family is waiting for you!

What pets do you have available for adoption?

We see all ages and types of dogs, cats, and critters. All animals available for adoption or pre-select adoption can be found right here on our website. To view our adoptable pets, click HERE.

How do I get started with the adoption process?

Adopting a pet through WCAS is easy!  

  • Find Your Pet – View our adoptable pets on our website or by visiting our shelter during business hours. View all available pets HERE. 
  • Complete the Adoption Application – Complete the adoption application online or at our shelter. Once submitted, we’ll review your application for approval. To start your Adoption Application, click HERE. 
  • Visit our Location to Complete Your Adoption or Pre-Selection – All adoptions are completed in-person at our shelter (or at a PetSmart location for cats and kittens at those sites). If the pet you’re adopting is on stray hold and not yet available for adoption, you can complete the process to “pre-select” your pet, ensuring you can adopt once they are available. NOTE: Stray dogs are held for 7-10 days before an adoption can be finalized and the dog can go home with you. There is no requirement to hold stray cats without identification and friendly cats are available to be adopted right away. All dogs and cats are spayed or neutered prior to completing an adoption and leaving the facility.   
  • Bring Home Your Pet – When your adoption is approved, you can bring your pet home that same day. If you pre-selected an animal that was on a stray hold, you must pick up your pet by the end of the first day it is available for adoption. 

To learn more about the adoption process and fees for dogs, cats, and critters, click HERE

What are the adoption fees?

Dogs Adoption Fees 

  • Puppies (under 1 year) – Price Varies 
  • Adult Dogs (1-7 years) – $150 
  • Golden Whiskers (8 years and older) – $75 

Cat Adoption Fees 

  • Kittens (under 1 year) – $85 
  • Adult Cats (1-7 years) – $40 
  • Golden Whiskers (8 years and older) – $20 

Critters 

  • Bunnies, Hamsters, Guinea Pigs, etc. – $7 

Your adoption fee includes spay or neuter surgery for cats and dogs (if required), microchip identification, age-appropriate vaccinations, flea and tick prevention, working/heartworm test (for dogs 6 months and older), rabies vaccination, and Winnebago County registration. 

For more information about adoption process and fees, click HERE

Rabbit held by owner

Pet Owner Information

Information for current pet owners.

What are your pet registration fees?

Dogs 

  • Altered – 1 Year License: $30 / 3 Year License: $90 
  • Unaltered – 1 Year License: $50 / 3 Year License: $150 
  • Late Registration – Double the license fee 
  • Duplicate Tag – $5 

Cats 

  • Altered – 1 Year License:  $25 / 3 Year License: $75 
  • Unaltered – 1 Year License:  $40 / 3 Year License: $120 
  • Late Registration – Double the license fee 
  • Duplicate Tag – $5 

For more information about pet registration, click HERE.  

I need help acclimating my new pet.

Patience and preparation are vital to successfully acclimating your new pet to your home. The entire process can take anywhere from a couple of days to a couple of months for you and your new pet to adjust to one another.  

For information on how to best acclimate your new pet, please read the following resources: 

 

I can no longer care for my pet. Can you help?

Winnebago County Animal Services understands there are a number of reasons why people surrender a pet such as moving, allergies, behavior issues, or a major life event – and we know it is a difficult decision to give up a pet.

We want to help you keep your pet, so please read our Pet Retention Resource before making the decision to release your pet to Winnebago County Animal Services. 

If you are looking to rehome your pet, we recommend using Home to Home. Home to Home is an online pet placement platform that helps pet owners find new homes for their pets! The process is easy and there are no rehoming fees associated with the service. Using Home to Home allows you to keep your pet while you find the perfect match for them. 

While never an easy decision, we can facilitate the surrender of your pet or an adoption return. Surrenders and adoption returns are done by appointment only and can be scheduled by calling us at 815-319-4100.

What are the eligibility requirements for the low income spay/neuter voucher?

To be eligible for the Pet Population Low Income Vouchers, residents must: 

  • Reside in Winnebago County 
  • Receive Food Stamps/SNAP benefits, Social Security Disability Income (SSDI) or Supplemental Security Income (SSI) 
  • Have a current rabies vaccination and county registration tag for the pet 
  • Be the registered owner of the pet 

    To prove eligibility, applicants must: 

    • Provide a letter for the Illinois Department of Human Services showing amount of food stamps of SNAP benefits received monthly and/or a letter from the federal government showing monthly SSDI or SSI benefits. 
    • Provide the most current W-2’s, two paycheck stubs or Federal IRS 1040’s of all incoming earning household members. 

    I need a veterinarian. Do you have a list?

    Veterinary services are essential for maintaining your pet’s health, preventing illness, and treating any problems that may arise. It is important to establish a relationship with a veterinarian and to schedule regular check-ups to ensure your pet stays healthy and happy. 

    Here is a list of Winnebago County Veterinary Clinics in the area. 

    Raccoon perched on fence

    Reporting a Pet or Wildlife Concern

    Help us ensure the welfare of our community as well as the care
    and safety of pets.

    I need to report a welfare concern. What do I need to do?

    To report a welfare concern, complete our Report a Concern form. Your submission will go directly to and be addressed by our team of Animal Control Officers.  

    You can also call our main line at 815-319-4100 and follow the prompts for welfare concerns. 

    I’ve found a pet that has been injured. What should I do?

    To report you’ve found an injured pet, complete our Report a Concern form. Your submission will go directly to, and be addressed by, our team of Animal Control Officers. 

    You can also call our main line at 815-319-4100 and follow the prompts for an injured pet. 

    I’ve found wildlife that is sick or injured. What should I do?

    To report sick or injured wildlife, complete our Report a Concern form. Your submission will go directly to, and be addressed by, our team of Animal Control Officers. 

    You can also call our main line at 815-319-4100 and follow the prompts for sick or injured wildlife. 

    I’m experiencing a problem with wildlife (raccoons, opossums, groundhogs, etc.).

    Winnebago County Animals Services does not have the capabilities at our facility to rehabilitate or care for wildlife; however, there are a number of wildlife rehabilitators in the area who can help. 

    Click HERE to view a list of wildlife rehabilitators in Winnebago County.  

    Help! I have a bat in my home. What should I do?

    • If you have been exposed to a bat in your dwelling, report it to WCAS immediately at 815-319-4100.
    • If you know you’ve been bitten or scratched by a bat – or if infectious material (such as saliva or brain material) from a bat gets into your eyes, nose, mouth, or a wound – wash the wound thoroughly with soap & water and seek medical attention immediately.
      • Bites from bats can be hard to detect due to their small teeth.  A bat being present in the room while you are sleeping or in the room of an unattended child, pet, or impaired person should be treated as an exposure.
      • If possible, the bat should be safely captured and brought to/picked up by WCAS for rabies testing.
    • To safely capture a bat for testing, do the following-
      • Find a container large enough for the bat to fit in, and a piece of cardboard large enough to cover the container opening. Be sure to punch small air holes in the cardboard.
      • While wearing leather work gloves- when the bat lands, approach it slowly and place the container over it. Slide the cardboard under the container to trap the bat inside. 
      • Tape the cardboard to container to secure the bat inside.
      • Call WCAS immediately at 815-319-4100 to have the bat tested for rabies.
    • For more information on bats as a carrier for disease, visit www.cdc.gov/rabies.

    Click here for additional information regarding rabies from the Illinois Department of Public Health.

    What are the local ordinances concerning animal issues in my area?

    Winnebago County Animal Services enforces state statute and local ordinance concerning animal issues. State law applies throughout Illinois, but local ordinances vary by municipality. Please be sure to reference the appropriate municipality when reviewing local ordinances. In most instances, Animal Services enforces local ordinances but there may be instances for which Animal Services is not the appropriate response or enforcement entity. In those cases, our staff is able to redirect residents to the appropriate agency or department. 

    Click HERE to view a list of Local and State Ordinances.  

    Shy cat sitting on door step

    Lost a Pet? Found a Stray?

    We’re working to help reunite lost pets with their owners.

    Can you help me find my lost pet?

    Let us try to help reunite you with your lost pet.  

    1. Complete the Lost Pet Form to share your pet’s information with us.  
    2. Browse our Found Pets page to view found animals that are being cared for either at WCAS or have been reported as found by a member of the community. 
    3. If you believe your lost pet is at WCAS, call us at 815-319-4100 for next steps or visit our facility.

    For more advice on how to locate your lost pet, visit our Lost and Found page. 

    I’ve found a stray pet. What should I do?

    If you think you’ve found a stray pet that has lost its way back home, here are some steps you can take:  

    1. Complete the Found Pet Report to share the found pet’s information with us.  
    2. Browse our Lost Pets page to view lost pet listings that have been shared by owners to see if the pet you’ve found matches. 
    3. Check for any county or name tags or bring the animal to any veterinarian or Animal Services to be scanned for a microchip. 
    4. Read our resource, What to Do When You Find a Stray, for information on how you can handle different circumstances for dogs, cats, and kittens. 

     

    Rabies vaccination

    Animal Bites and Rabies

    Advice and what to do if potentially exposed to the rabies virus.

    I’ve been bitten by an animal. What should I do?

    If you have been bitten by an animal and are unsure whether it has an up-to-date rabies vaccination:

    • Immediately contact the Winnebago County Health Department at 815-720-4000 and the Winnebago County Animal Services at 815-319-4100It is required by law that bites be reported to WCAS.
    • Clean the wound and seek medical attention from your doctor. 
    • If bitten by a domestic animal, contact the owner (if possible) to determine vaccination status. Our team also can assist in determining vaccination status of domestic animals.
    • If bitten by a wild animal, locate the animal (if possible) and wait for one of our officers to assist in capturing the animal. If the animal is dead, do not discard the animal or damage it’s head so that it can be tested for the rabies virus.

    Click here for additional information regarding rabies from the Illinois Department of Public Health.

    My pet or I have been exposed to rabies from a wild animal. What should I do?

    • Immediately contact the Winnebago County Health Department at 815-720-4000 and the Winnebago County Animal Services at 815-319-4100. It is required by law that bites be reported to WCAS.
    • Clean the wound and seek medical attention from your doctor. 
    • Watch the animal so it can be captured. If you can contain it without being bitten again, please do so. This will allow the animal to be sent to a lab and be tested to determine if it was infected with rabies.
    • If the animal is dead or needs to be killed, try not to damage the head. Store it in a cool place like a refrigerator, but do not freeze the animal. This will help increase the chances of a successful test.
    • If the animal cannot be captured or tested, immediately consult with a healthcare provider about post-exposure treatment.
    • *Bats – Bites from bats can be hard to detect due to their small teeth.  A bat being present in the room while you are sleeping or in the room of an unattended child, pet, or impaired person should be treated as an exposure.

    Click here for additional information regarding rabies from the Illinois Department of Public Health.

    Help! I have a bat in my home. What should I do?

    • If you have been exposed to a bat in your dwelling, report it to WCAS immediately at 815-319-4100.
    • If you know you’ve been bitten or scratched by a bat – or if infectious material (such as saliva or brain material) from a bat gets into your eyes, nose, mouth, or a wound – wash the wound thoroughly with soap & water and seek medical attention immediately.
      • Bites from bats can be hard to detect due to their small teeth.  A bat being present in the room while you are sleeping or in the room of an unattended child, pet, or impaired person should be treated as an exposure.
      • If possible, the bat should be safely captured and brought to/picked up by WCAS for rabies testing.
    • To safely capture a bat for testing, do the following-
      • Find a container large enough for the bat to fit in, and a piece of cardboard large enough to cover the container opening. Be sure to punch small air holes in the cardboard.
      • While wearing leather work gloves- when the bat lands, approach it slowly and place the container over it. Slide the cardboard under the container to trap the bat inside. 
      • Tape the cardboard to container to secure the bat inside.
      • Call WCAS immediately at 815-319-4100 to have the bat tested for rabies.
    • For more information on bats as a carrier for disease, visit www.cdc.gov/rabies.

    Click here for additional information regarding rabies from the Illinois Department of Public Health.

    How can I prevent the spread of rabies?

    Rabies is 100% preventable and exposure can be minimized by:

    • Vaccinating your pets.
    • Staying away from wild animals, especially those not acting normally.
    • Teaching your children not to approach any wild animals or unfamiliar pets.
    • Prohibiting bats from occupying living quarters by keeping screens in good repair and closing any small openings that could allow them to enter.
    • Talking to your healthcare provider if you are bitten, scratched or feel like you’ve been exposed.

    What is rabies?

    • Rabies is a viral disease that is transmitted from infected animals to other animals and humans. The most common method of transmission occurs from bites of an infected animal, but may also occur through a scratch. Rabies, if left untreated, is considered fatal. Once an infected human begins to show signs and symptoms, medical treatment rarely works.
    • All mammals are susceptible to rabies, with skunks and bats being the most likely carrier of the virus in our area. Several other animals are known carriers including dogs, cats, foxes, racoons, and livestock.  

    Click here for additional information regarding rabies from the Illinois Department of Public Health.

    Need additional information or support?

    Call our customer service team.

    hours / contact

    Shelter/Lobby Hours:
    Monday: 11:00 AM - 5:00 PM
    Tuesday-Friday: 11:00 AM - 5:00 PM
    Saturday: 11:00 AM – 4:00 PM
    Sunday: CLOSED
    *Please note, all adoptions end 30 minutes prior to closing.

    Patrol Hours:
    Daily: 7:00 AM. – 12:00 AM (midnight)

    Phone: (815) 319-4100
    Fax: (815) 319-4101

    Main Shelter

    4517 North Main Street
    Rockford, IL 61103